Privacy Policy

Prenuply AI Inc. (“Prenuply,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website, create an account, use Prenuply’s services and features, generate documents, communicate with us, request a lawyer referral, participate in our affiliate program, or otherwise interact with Prenuply (collectively, the “Service”).

Prenuply is designed primarily for users in Canada. Our handling of personal information is intended to comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and, where applicable, substantially similar provincial privacy legislation.

This Privacy Policy should be read together with our Terms of Service and any additional privacy or consent notices presented to you when you use particular features of the Service.

1. Accountability

Prenuply is responsible for personal information under its control, including personal information transferred to service providers that process information on our behalf.

You may contact us with questions about this Privacy Policy or our privacy practices, to exercise your privacy rights, withdraw consent where applicable, or make a privacy complaint via email: [email protected]

2. Personal Information We Collect

“Personal information” generally means information about an identifiable individual. It does not generally include information that has been anonymized so that it can no longer reasonably be associated with an identifiable individual.

The personal information we collect depends on how you interact with Prenuply.

A. Account and Identity Information

We may collect:

  • your name;

  • email address;

  • account credentials;

  • account identifiers;

  • authentication information; and

  • information necessary to create, secure, and administer your account.

If you sign in using Google, we may receive your Google account email address and basic profile information made available through Google Sign-In, such as your name and profile image.

If you sign in using Facebook, we may receive your name, email address, and profile picture from your Facebook account.

B. Questionnaire, Relationship, Financial, and Document Information

When you use Prenuply to prepare a prenuptial agreement, postnuptial agreement, marriage contract, cohabitation agreement, or related document, you may provide information such as:

  • your name and the name of your partner or spouse;

  • relationship and family information;

  • province or other jurisdiction;

  • income and financial information;

  • assets and property;

  • liabilities and debts;

  • financial arrangements;

  • information concerning existing or anticipated family or financial circumstances;

  • answers to questionnaires;

  • document instructions and preferences; and

  • other information you choose to include in the Service.

Some of this information may be sensitive personal information.

You should provide only information reasonably necessary to use the Service and should avoid entering unnecessary sensitive information.

C. Generated Documents and AI Interactions

We collect and process information contained in documents you generate, review, modify, or otherwise interact with through Prenuply.

This may include questionnaire responses, document content, prompts or instructions you provide, generated text, revisions, and other information necessary to provide AI-assisted features.

See Section 7- Artificial Intelligence and Automated Processing for additional information.

D. Payment and Transaction Information

When you make a purchase, our payment providers may process payment and billing information.

Prenuply may receive and retain transaction-related information such as:

  • transaction identifiers;

  • payer email address;

  • billing details;

  • product purchased;

  • purchase amount and currency;

  • payment status;

  • refund or dispute information;

  • fraud-prevention signals; and

  • payment-provider records.

We do not store full payment card details or PayPal account credentials on Prenuply servers.

E. Lawyer Referral Information

If you voluntarily request a referral to a Canadian family lawyer, we may collect:

  • name;

  • email address;

  • optional phone number;

  • city;

  • province;

  • information about the source of the request; and

  • a record of your consent to the referral.

F. Communications, Support, and Feedback

When you contact us or interact with support and feedback features, we may collect:

  • support messages;

  • correspondence with Prenuply;

  • information submitted through support chat;

  • product feedback;

  • star ratings;

  • optional comments; and

  • information linking feedback to your account and the relevant generated agreement.

We do not publish a feedback comment as a testimonial without separate permission.

G. Information Collected Automatically

When you visit or use the Service, we and our service providers may automatically collect certain technical and usage information, including:

  • IP address;

  • approximate location derived from IP address;

  • browser type;

  • operating system and device information;

  • pages visited;

  • time spent on pages;

  • clicks and interactions;

  • referring pages or sources;

  • registration, checkout, and purchase events;

  • cookies and similar technologies; and

  • privacy-protected or masked session recordings.

Where session recording is used, we configure the applicable service to mask personal information and sensitive document content as described below.

3. How We Use Personal Information

We may use personal information to:

Provide the Service

  • create and manage your Prenuply account;

  • authenticate users;

  • provide access to the Service;

  • process questionnaire responses;

  • generate and refine documents;

  • provide AI-assisted drafting, review, question generation, and refinement;

  • save and retrieve account-related information and generated documents; and

  • provide other features you request.

Process Transactions

  • process purchases and payments;

  • confirm transactions;

  • administer refunds and disputes;

  • prevent payment fraud; and

  • maintain required transaction records.

Communicate With You

  • send important account or Service communications;

  • respond to inquiries;

  • provide customer support;

  • communicate about transactions; and

  • send marketing communications where permitted by law and in accordance with your choices.

Provide Lawyer Referrals

Where you expressly request and consent to a lawyer referral, we may use the information you submit to process the request and share specified contact information with Canadian family lawyers who may be available to respond.

Improve and Secure Prenuply

We may use information to:

  • understand how users interact with the Service;

  • improve functionality and user experience;

  • diagnose errors and technical problems;

  • analyze aggregate usage and trends;

  • conduct privacy-protected session analysis;

  • prevent fraud, misuse, and abuse;

  • protect accounts and systems; and

  • maintain the security and integrity of the Service.

Analytics and Advertising Measurement

Subject to applicable law and your available consent choices, we may use analytics and advertising technologies to:

  • understand website traffic;

  • measure registrations and purchases;

  • understand the effectiveness of advertising campaigns;

  • attribute conversions;

  • optimize advertising; and

  • understand our audience.

We do not use personal information for a new materially different purpose without obtaining additional consent where required by applicable law.

4. Consent and Your Choices

Where required by applicable law, Prenuply obtains consent to collect, use, or disclose personal information. The form of consent we use depends on the circumstances, including the sensitivity of the information, the purposes for which it is processed, and your reasonable expectations.

Information Necessary to Provide the Service

Certain collection and processing is necessary for us to provide features you request. For example, if you ask Prenuply to generate an agreement, we need to process the information you provide for that purpose. If you decline or withdraw consent to processing that is necessary to provide a requested feature, we may be unable to provide that feature.

Sensitive Information

Information entered into Prenuply may include sensitive financial, family, relationship, and legal-document information; therefore we take the sensitivity of this information into account when determining appropriate consent and safeguards. Where required, we may present additional notices or request express consent before collecting, or using particularly sensitive information.

Optional Processing

Where a collection, use, or disclosure is not necessary to provide the Service, we will provide choices as required by applicable law. This may include certain advertising, analytics, marketing, referral, or other optional activities.

Withdrawing Consent

Subject to legal or contractual restrictions and reasonable notice, you may withdraw consent to certain uses or disclosures of your personal information by contacting us at [email protected] or by using available account, cookie, or communication preference controls.

We will explain the consequences of withdrawing consent where appropriate. In some circumstances, withdrawing consent may prevent us from providing part or all of the Service.

Withdrawal does not affect processing that occurred lawfully before consent was withdrawn and does not require us to delete information that we are legally permitted or required to retain.

5. Limiting Collection

We seek to collect only the personal information reasonably necessary for the purposes identified in this Privacy Policy or otherwise communicated to you.

Prenuply’s document-generation features depend in part on information supplied by users, you control much of the information you enter into the Service.

Please avoid providing personal information that is not reasonably necessary for the document or feature you are using.

6. When We Share Personal Information

We do not sell your personal information.

We may disclose personal information in the following circumstances:

Service Providers

We use third-party service providers to help operate Prenuply. Depending on the services you use, these providers may support:

  • application hosting;

  • authentication;

  • database and file storage;

  • AI-assisted document generation;

  • email delivery;

  • analytics;

  • error monitoring;

  • session recording;

  • advertising measurement;

  • fraud prevention; and

  • payment processing.

Service providers are permitted to process personal information for the purposes for which they have been engaged, subject to applicable contractual arrangements and their legal obligations.

Lawyer Referral Requests

If you check the applicable consent box and submit a lawyer-referral request, we may share the name, email address, optional phone number, city, and province you provided with Canadian family lawyers who may be available to contact you.

Submitting a referral request does not create a lawyer-client relationship.

Any lawyer receiving your information independently determines conflicts, availability, scope of representation, fees, and whether they are able to act for you. Lawyers may also have independent professional, legal, and record-retention obligations.

Legal and Regulatory Requirements

We may disclose personal information where permitted or required by applicable law, including in response to a valid court order, subpoena, warrant, regulatory requirement, or lawful government request.

We may also disclose information where permitted by law to investigate fraud, enforce our agreements, protect our legal rights, protect users or others, or address security threats.

Business Transactions

Personal information may be disclosed as permitted by applicable law in connection with a proposed or completed financing, merger, acquisition, reorganization, sale of assets, or similar business transaction.

With Your Consent

We may disclose personal information to another party where you direct us to do so or otherwise provide valid consent.

7. Artificial Intelligence and Automated Processing

Prenuply uses artificial intelligence technologies to provide features such as generating and refining questions, drafting and reviewing documents, and producing other content requested by users.

When you use these features, personal information may be processed by Prenuply and by our artificial intelligence service providers, including OpenAI. Depending on the feature, this information may include:

  • questionnaire responses;
  • financial, personal, and relationship information;
  • instructions, prompts, and follow-up responses;
  • portions of uploaded, draft, or generated documents; and
  • other information reasonably necessary to provide the requested feature.

How We Use Artificial Intelligence

We use artificial intelligence to provide, operate, maintain, secure, troubleshoot, and improve the features you request. Any use of personal information remains subject to the purposes and limitations described in this Privacy Policy. Our use of artificial intelligence does not expand the purposes for which we may collect, use, or disclose your personal information.

Prenuply does not use artificial intelligence to make decisions about your eligibility for the Service or other decisions that produce legal or similarly significant effects concerning you. AI-generated content is provided as an assistive tool and is not a decision made by Prenuply, a lawyer, a court, or another legal authority.

Provider Retention and Model Training

OpenAI may retain API prompts, outputs, and related information in abuse-monitoring logs for up to 30 days, unless longer retention is required by law or reasonably necessary to protect its services or third parties from harm. Depending on the API feature and configuration used, OpenAI may also retain application state for the period required to provide that feature.

Prenuply does not currently have OpenAI’s Zero Data Retention or Modified Abuse Monitoring controls enabled.

OpenAI does not use information submitted through its API to train or improve its models unless the customer expressly opts in. Prenuply has disabled its OpenAI data-sharing settings and has not opted in to such use.

Prenuply does not use customer questionnaire responses, follow-up answers, uploaded documents, or generated documents to train its own artificial intelligence models. Improvements to the Service may be based on operational information, user feedback, or information that has been aggregated or anonymized in accordance with applicable law.

Processing Location

Prenuply’s OpenAI project uses Global data residency. Information submitted to OpenAI is therefore not restricted to processing or storage in Canada and may be processed in the United States or other jurisdictions in which OpenAI and its subprocessors operate. Additional information appears in the International Processing and Transfers section of this Privacy Policy.

Limitations of AI-Generated Content

Artificial intelligence can produce incomplete, inaccurate, inconsistent, or inappropriate results. AI-generated content should be carefully reviewed and should not be relied upon as legal advice or assumed to be complete, accurate, enforceable, or suitable for your circumstances solely because it was generated or reviewed using artificial intelligence.

8. Cookies, Analytics, and Advertising Technologies

We use cookies, pixels, similar technologies, and certain cookie-free analytics technologies to operate and improve the Service and, where applicable, measure advertising.

These technologies may fall into categories such as:

Necessary Technologies

Used to provide essential functionality, authenticate users, maintain security, and remember necessary settings.

Analytics Technologies

Used to understand traffic, interactions, product performance, errors, and how users use the Service.

Advertising and Measurement Technologies

Used to measure advertising effectiveness, attribute conversions, and, where applicable, optimize advertising audiences and campaigns.

Where required by applicable law, optional analytics or advertising technologies will be subject to appropriate consent choices.

9. Third-Party Services

Prenuply currently uses or may use the following service providers and technologies.

Cloudflare

We use Cloudflare for DNS, content delivery, caching, traffic security, and related network services. Cloudflare may process information such as IP addresses, request headers, device and browser information, and security signals.

Google Analytics and Google Ads

We use Google services for analytics, advertising measurement, and conversion tracking.

We may use Google’s Enhanced Conversions feature, which sends a hashed version of information such as an email address to Google for advertising measurement and attribution.

We may also use Google Signals, which can enable cross-device reporting and may allow Google to associate website activity with demographic or interest information associated with a Google account where the user has enabled applicable Google advertising settings.

Google Tag Manager

We use Google Tag Manager to deploy and manage analytics and advertising technologies on our website.

Google reCAPTCHA

We may use Google reCAPTCHA to help prevent spam, fraud, and automated abuse in support, careers, and affiliate forms. reCAPTCHA may process device, browser, IP-address, interaction, and security information.

OpenAI Ads Measurement

We may use OpenAI advertising measurement technologies for conversion tracking and campaign optimization relating to advertising displayed through ChatGPT or other OpenAI advertising surfaces.

These technologies may process website interactions such as registration, checkout-start, and purchase events. Purchase events may include transaction metadata such as product type, purchase amount, currency, and payment or checkout identifiers, but not full payment card details or PayPal credentials.

Meta Pixel

We may use the Meta Pixel for advertising measurement, conversion tracking, and audience optimization.

Meta may receive information concerning interactions with our website, including pages visited, interactions, registrations, and purchases, and may process that information in accordance with its own privacy practices.

TikTok Pixel

We may use the TikTok Pixel for advertising measurement, conversion tracking, and audience optimization. TikTok may receive information concerning website interactions and conversions and process that information in accordance with its own privacy practices.

Google Sign-In

If you use Google Sign-In, we receive the Google account information necessary to authenticate you and administer your Prenuply account.

Prenuply does not request access through Google Sign-In to Gmail, Google Drive, Google Contacts, Google Calendar, or other Google account content.

Facebook Login

If you use Facebook Login, we may receive your name, email address, and profile picture.

We use this information to create and manage your Prenuply account. We do not use Facebook Login to post to your Facebook account or access your friends list.

Supabase

We use Supabase for authentication, database, file storage, and related backend services.

Render

We use Render for application hosting and backend infrastructure.

OpenAI

We use OpenAI for AI-assisted document drafting, review, question generation, and refinement as described in Section 7.

Resend

We use Resend for transactional emails and Service notifications.

Sentry

We use Sentry for error tracking and performance monitoring. We configure Sentry with default personal-information collection disabled. When a user is logged in, we may attach account identifiers to error events where necessary to diagnose account-specific problems.

Mixpanel

We use Mixpanel for analytics, product improvement, and session recording.

We configure Mixpanel session recordings to hide personal information and sensitive document content, including inputs, sensitive text, customer details, administrative data, and document previews. Non-sensitive page structure and interaction context may remain visible so we can understand and improve the Service.

Ahrefs Web Analytics

We use Ahrefs Web Analytics for cookie-free website analytics and aggregate traffic reporting.

Ahrefs may receive page URLs and referrers, user-agent and language information, approximate country and city information derived from an IP address, and interaction events such as page views, link clicks, and form submissions.

According to Ahrefs’ stated service practices, raw IP addresses are discarded rather than stored, its daily visitor identifier is not persistent, and its analytics service does not track individuals across devices, websites, or applications.

Stripe and PayPal

We use payment processors, including Stripe and PayPal, for secure payment handling, fraud prevention, payment confirmation, refunds, disputes, and transaction records.

We do not store full payment card details or PayPal account credentials on Prenuply servers. Payment providers process payment information in accordance with their own privacy policies.

10. International Processing and Transfers

Prenuply is based in Canada. We and our service providers may store, access, or otherwise process personal information outside your province of residence and outside Canada, including in the United States and other jurisdictions.

Our principal processing and storage locations include:

  • Supabase: Customer account information, questionnaire responses, generated documents, and uploaded files are primarily stored using Supabase infrastructure hosted in the AWS US East (Ohio), United States region.
  • Render: Our application and backend infrastructure are hosted in Ohio, United States.
  • OpenAI: Information submitted to OpenAI may be processed in the United States and other jurisdictions in which OpenAI or its subprocessors operate. Prenuply’s OpenAI project does not currently use Canada-specific data residency.

Canada and the United States are the principal locations we have identified, but processing is not necessarily limited to those countries. The particular locations involved may change as our service providers modify their infrastructure or subprocessors.

Personal information processed outside your province or Canada is subject to the laws of the jurisdiction in which it is processed. Those laws may permit courts, law-enforcement agencies, national-security authorities, or other government authorities to access the information in circumstances permitted by local law.

Prenuply remains responsible for personal information under its control when it is processed by a service provider. We use contractual, organizational, and technical safeguards appropriate to the sensitivity of the information and the associated risks. These measures may include contractual privacy and security requirements, access restrictions, encryption, vendor assessments, and limits on how service providers may use or disclose personal information.

Before communicating personal information outside a jurisdiction, we conduct any assessment required by applicable law. Where Quebec privacy legislation applies, this includes assessing relevant privacy factors and ensuring that the information will receive adequate protection, including through an appropriate written agreement.

For more information about Prenuply’s service providers, processing locations, or safeguards or to contact the person responsible for answering questions about processing outside Canada. Please contact us at [email protected].

11. Security Safeguards

We maintain technical, organizational, and administrative safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

Our safeguards include, as applicable:

  • encryption in transit using TLS/SSL;

  • encryption at rest for application data stored with our database and storage provider;

  • authentication through Supabase Auth;

  • no storage of plaintext account passwords by Prenuply;

  • use of hosted infrastructure and service providers with established security programs;

  • access restrictions designed to limit personal information to authorized personnel;

  • privacy-protective configurations for analytics and session-recording technologies; and

  • measures designed to prevent sensitive document content from appearing in session recordings.

The safeguards we apply are intended to be proportionate to the sensitivity and amount of personal information involved.

No method of electronic transmission or storage can guarantee absolute security. We therefore cannot guarantee that personal information will never be accessed, used, or disclosed in an unauthorized manner.

12. Privacy and Security Incidents

If we become aware of a security incident involving personal information, we will investigate and take appropriate steps to contain, assess, and remediate the incident.

Where required by applicable privacy law, we will notify affected individuals without undue delay, notify applicable privacy regulators of a breach of security safeguards and take other steps as required by law.

We maintain records of qualifying privacy breaches where required by applicable law.

13. Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide and secure the Service, comply with legal and accounting obligations, establish or defend legal claims, resolve disputes, and enforce our agreements.

The periods below describe our general retention practices. A period may be extended where reasonably necessary or required by law, including when information is relevant to a complaint, access request, investigation, security incident, dispute, legal hold, or proceeding. When an exception applies, we retain only the information reasonably necessary for that exception.

Unless otherwise stated, the applicable period begins when the account is closed or the relevant service, transaction, or interaction is completed:

  • Account information: while the account remains active and generally for up to 90 days after account closure.
  • Questionnaire responses and generated agreements: generally for up to 90 days after completion of the generation of the applicable agreement.
  • Payment and transaction records: for as long as required for payment processing, chargebacks, fraud prevention, tax, accounting, audit, and other legal obligations. Certain transaction records may be retained for six years or longer where required by law. We do not retain complete payment-card numbers.
  • Security and error logs: generally for up to one year after creation, unless longer retention is reasonably necessary to investigate or respond to a security incident, fraud, abuse, or legal claim.
  • Backups: backup copies are generally overwritten or deleted through our normal backup cycle within one year after deletion from active systems. While awaiting deletion, backup information is protected and is not used for ordinary business purposes, but may be restored where necessary for security, disaster recovery, or legal compliance.

An anonymous support-chat access token may remain in your browser for up to 90 days so that you can return to the conversation. You may remove it sooner using the “Forget this chat on this device” control. Removing the browser token does not itself delete Prenuply’s support records.

Lawyer-referral records are retained only as long as reasonably necessary to respond to the request, document consent, operate and secure the referral workflow, and satisfy applicable legal requirements. Lawyers receiving referral information may have separate professional and legal record-retention obligations.

Product feedback may remain linked to your Prenuply account so that we can understand the experience that produced the feedback and follow up where appropriate.

When personal information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it in accordance with our retention practices, subject to applicable legal and technical requirements.

You may request deletion of personal information by contacting us at [email protected]. A deletion request may be subject to legal, security, backup, payment, dispute-resolution, and service-provider retention requirements.

14. Accuracy and Correction

We take reasonable steps to maintain personal information that is as accurate, complete, and up to date as reasonably necessary for the purposes for which it is used.

You are responsible for ensuring that information you provide through questionnaires and document-generation features accurately reflects the information you intend to provide.

If you believe personal information we maintain about you is inaccurate or incomplete, you may request a correction by contacting [email protected].

15. Your Privacy Rights

Depending on the privacy laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

  • request information about whether we hold personal information about you;

  • request access to personal information under our control;

  • obtain information about how personal information has been used;

  • request information about organizations to which your personal information has been disclosed, where required;

  • challenge the accuracy or completeness of personal information;

  • request correction of inaccurate or incomplete personal information;

  • withdraw consent to certain processing, subject to legal or contractual restrictions;

  • request deletion of personal information where applicable;

  • obtain information about our privacy practices; and

  • challenge our compliance with applicable privacy law.

To exercise a privacy right, contact us at [email protected].

We may need to verify your identity before processing a request. We will use information provided for verification only as reasonably necessary to verify and respond to the request.

We will respond within the period required by applicable law.

Certain rights are subject to legal exceptions. For example, we may be unable to provide access to information where doing so would reveal another person’s personal information, privileged or confidential information, or information that applicable law permits or requires us to withhold.

If we cannot fulfill all or part of a request, we will provide an explanation where required by law.

16. Marketing Communications

Where permitted by applicable law, we may send you promotional or marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Even if you opt out of marketing communications, we may continue to send non-promotional communications necessary to administer your account, provide requested services, complete transactions, address security issues, or communicate important Service information.

17. Privacy of Minors

Prenuply is not intended for individuals under 18 years of age, and individuals under 18 are not permitted to create or use a Prenuply account.

We do not knowingly collect personal information from minors through the Service.

If we learn that we have collected personal information from an individual under 18 in circumstances inconsistent with this policy, we will take reasonable steps to delete the information, subject to applicable legal requirements.

If you believe an individual under 18 has provided personal information to Prenuply, please contact us at [email protected].

18. Quebec Residents

Where Quebec privacy legislation applies, Prenuply handles personal information in accordance with Quebec's Act respecting the protection of personal information in the private sector and other applicable requirements.

In particular, our privacy practices are designed to address applicable requirements relating to:

  • accountability and responsibility for the protection of personal information;

  • transparency regarding our collection, use, disclosure, retention, and protection of personal information;

  • obtaining appropriate consent and permitting withdrawal of consent where applicable;

  • limiting the collection, use, disclosure, and retention of personal information;

  • confidentiality and privacy settings;

  • technologies that identify, locate, or profile individuals, where applicable;

  • privacy impact assessments in circumstances required by law, including certain information-system projects and communications of personal information outside Quebec;

  • appropriate safeguards when personal information is communicated or processed outside Quebec;

  • management and reporting of confidentiality incidents;

  • access to and correction of personal information; and

  • other rights available to individuals under applicable Quebec privacy legislation.

Questions about our privacy practices or requests to exercise your privacy rights may be directed to:

Privacy Officer / Person Responsible for the Protection of Personal Information Prenuply AI Inc. Email: [email protected]

French Language

A French version of this Privacy Policy is available https://goodterms.ca/privacy when language default is set to French.

Where required by applicable Quebec law, other documents, notices, contracts, and information relating to the Service will also be made available in French.

19. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to the Service, our privacy practices, technology, service providers, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

Where required by applicable law, we will provide additional notice of material changes and obtain additional consent before using or disclosing personal information for a materially new purpose.

20. Contact Us

For questions, privacy requests, consent withdrawals, or complaints regarding this Privacy Policy or Prenuply’s privacy practices, contact: [email protected]