Privacy Policy
Last reviewed: July 31, 2026
GoodTerms collects information needed to provide the service, process payments, generate templates, communicate with users, protect accounts, and improve the product.
Last Updated
July 31, 2026
Information We Collect
GoodTerms may collect account information, support communications, relationship details, financial information entered for document generation, affiliate program application information, payment metadata, website analytics, advertising and conversion data, masked session recording data, lawyer-referral request information, and product feedback. Product feedback can include a star rating, optional comment, and the account and generated agreement associated with the request.
How We Use Information
We use information to provide the service, create documents, process payments, send account emails, improve security, support users, review affiliate applications and manage partner outreach, request and review account-linked product feedback, improve the product through analytics and privacy-protected session recordings, measure advertising performance, and process individual lawyer-referral requests.
Lawyer Referral Requests
When you expressly consent and submit an individual request, GoodTerms may share the name, email, province, and any phone number or city you provided with Canadian family lawyers who may be available to respond. A request does not create a lawyer-client relationship. The lawyer independently confirms conflicts, availability, scope, fees, and whether they can act for you.
Service Providers
GoodTerms uses trusted service providers for hosting, authentication, database, storage, AI document generation, email delivery, analytics, error monitoring, advertising measurement, and payment processing. These include Render, Supabase, OpenAI, OpenAI Ads Measurement Pixel for ChatGPT ads attribution, Resend, Sentry, Mixpanel, Ahrefs, Stripe, PayPal, Google, Meta, TikTok, and similar providers used to operate the service. For authenticated diagnostics, Sentry error events may include account identifiers.
Payment Processors
Payment processors, including Stripe and PayPal, process payments, fraud prevention signals, payment confirmations, refunds, disputes, and transaction records. GoodTerms does not store full payment card details or PayPal account credentials.
Advertising Measurement
We may use advertising pixels, including the OpenAI Ads Measurement Pixel, to measure registration, checkout, and paid purchase conversions from ad campaigns. These events may include product type, purchase amount, currency, and payment or checkout identifiers, but not full payment card details or PayPal account credentials.
Session Recording Privacy
Mixpanel session recordings are configured so all PII and sensitive document content is hidden. Inputs, sensitive text, customer details, admin data, and document previews are masked or blocked while non-sensitive page structure and interaction context remain available for product improvement.
Cookie-Free Web Analytics
Ahrefs Web Analytics receives page URLs and referrers, browser, device, operating-system and language data, approximate country and city derived from an IP address, and interaction events such as page views, link clicks, and form submissions. Ahrefs states that it does not use cookies or persistent identifiers by default, does not store raw IP addresses, and does not track individuals across devices, websites, or apps.
Product Feedback
Feedback submitted through a GoodTerms feedback request is linked to the customer account and generated agreement so GoodTerms can understand the experience and follow up when appropriate. GoodTerms does not publish a feedback comment as a testimonial without separate permission.
Security and Retention
Data is protected with TLS/SSL in transit, provider-managed encryption at rest, restricted access, and hosted infrastructure with published security and compliance programs. An anonymous support chat access token stays in the visitor browser for up to 90 days and can be removed sooner from the chat. Lawyer-referral request records are retained only as long as needed to respond, document consent, operate and secure the referral workflow, and meet applicable legal obligations. A lawyer may have separate professional retention duties. Deletion requests are subject to legal, security, backup, payment, and service-provider retention requirements.
Your Rights
You can contact GoodTerms to ask questions about your data or request deletion where applicable.